Becoming a Health Literate organisation

Video - ‘Improving Organisational Health Literacy’ (Gippsland)

The below video (released late 2021) is intended for use by health literacy champions across Gippsland to help them advocate for the importance of implementing health literacy best practice within their hospitals and health services.

The ‘Improving Organisational Health Literacy’ video was the result of a collaborative effort from Central West Gippsland Primary Care Partnership (CWGPCP), Latrobe Regional Hospital (LRH) and West Gippsland Healthcare Group (WGHG).

It was developed because the videos currently used in health literacy training with local health agencies are American and very outdated. People said they wanted something that gets the same message across, but is more up-to-date, local and relatable.

The new video includes narratives from Gippsland health workers and community members, either sharing a personal experience, or talking about the importance of certain aspects of health literacy, including:

  • Partnering with consumers (involving clients and their families in their own healthcare).
  • Written and verbal communication.
  • Navigation of physical and virtual environments.

The 9 minute video highlights the importance of health literacy, rather than describing instances of negligence or poor service, and includes useful examples of things local services are doing well.

For a complete list of the health literacy resources that appear at the end of this video, click here

Gippsland Guide to becoming a Health Literate Organisation

The Gippsland Primary Care Partnerships have created the Gippsland Guide to becoming a Health Literate Organisation, please see attached. The Guide has been developed specifically to align with the accreditation standards of Gippsland health services.

This Guide provides tools and resources to support your organisation to become more health literate. Organisational health literacy will result in improved health outcomes for your clients.

To view the guide please the link below:

Gippsland Guide to becoming a Health Literate Organisation

Mini Health Literacy Checklist

This Checklist is a condensed version of The Gippsland Guide to Becoming a Health Literate Organisation. This condensed version has been created specifically for smaller health services to monitor how their organisation is tracking toward best practice health literacy standards, the Ten Attributes of a Health Literate Organisation.

The completed checklist will highlight gaps in health literacy practice and support the development of an organisational improvement plan. If you would like support in completing in the checklist or in any other health literacy work please contact

What is Health Literacy and Becoming a Health Literate Organisation

Health Literacy is the degree to which a person has the capacity to obtain, communicate, process, and understand health information and services to make appropriate health decisions.

“Health Literacy is more than being able to read pamphlets and successfully make appointments. By improving people’s access to health information and their capacity to use it effectively, health literacy is critical to empowerment.” – World Health Organisation

Health Literacy has a direct impact on a person’s health outcomes and the safety and quality of the care they receive.

More than 50% of Australians have low health literacy. This means more than half of consumers who access health organisations are unsure of the information provided to them and the services available to assist them to make informed decisions about their health.

A Health Literate Organisation is an organisation that is easy for people to access, navigate, understand and use information and services to promote and maintain good health.

The infrastructure, policies, processes, materials, people and relationships that make up the health system have an impact on the way in which people are able to access, understand, evaluate and apply health-related information and services.

Meeting the health literacy needs of individuals who access healthcare services can benefit the organisation, the community, and the individual by:

  • Reducing the risk of harm to consumers, whether it is preventing a faster progression of a condition, a medication error or a poorer health outcome.
  • Reducing the use of health services and therefore lower healthcare costs.
  • Reducing the demand on services through reduced rates of hospitalisation and use of emergency departments, shorter periods of treatment and less frequent readmissions.
  • Reducing the use of complex treatments due to individuals not being at a point of emergency or urgency when entering the health system.

This is a good pictorial representation of a health literate organisation:

Health Literacy Training Resources

Health Literacy 101 training

Central West Gippsland PCP have developed a 'Health Literacy 101 Training Series', with 5 modules covering the various aspects of health literacy:

  1. Introduction to Health Literacy
  2. Decreasing the use of Health Jargon
  3. How to create effective written materials
  4. Clear Verbal Communication Techniques
  5. Clear Language

(Note: these training modules include audio).

Other presentations

PCP Health literacy forum_presentation

PCP Health literacy forum_presentation Informed Consent

Health Literacy Video (SC Communications)

Two Day Health Literacy Course Resources

Module 1

Introduction to Health Literacy – Powerpoint presentation

Health Literacy Definitions

ABS Health Literacy Fact Sheet

Module 2

Tools for measuring Health Literacy – Powerpoint presentation

Health Literacy Screening Tools

Ice-cream label

Ice-cream container resource

Module 3

Tools for readability – Powerpoint presentation

Readability – Helen Osbourne


Plain Language Activity 1

Plain Language Activity 2

Module 3b

A Guide to Creating and Evaluating Patient Material

Module 4

Approaches for good practice – Powerpoint presentation

Ask Me 3 – Good questions for your good health

Teach Back Resource

Module 5

Health Literate organisations – Powerpoint presentation

Rima Rudd Health Literacy environment activity packet

Teach Back Method

Module 6

Challenges and solutions for organisations in becoming ‘health literate’– Powerpoint presentation

Quick Guide to Health Literacy

Resources from Consumer Led Health Literacy Workshop

Health Literacy: Health Care Consumers Association ACT – Powerpoint Presentation

Making Information Accessible Workshop

Easy English Writing Style Guide

The A – Z of Alternative Words

How to Write Plain English

Other Health Literacy Resources

A Practical Guide to Informed Consent

Attributes of a Health Literate Organisation

Synopsis of Health Literacy provided by Dr Nikos Thomacos

Health Literacy and Public Health

Assessment and measurement of Health Literacy

Rima Rudd presentation – Health Literacy and Policy

Health Literacy Universal Precautions Toolkit – Agency for Healthcare Research and Quality

First Impressions & Walking Interview: Eliminating Barriers – Increasing Access

Clear Written Communications – The Easy English Style Guide

Scope Fact Sheet 1 – What is Easy English?

Scope Fact Sheet 2 – Who is Easy English for?

Survey Example

Consent Form Example

AGM agenda Easy English

Suitability Assessment of Material Score Sheet