Becoming a Health Literate organisation

Gippsland Guide to becoming a Health Literate Organisation

Gippsland Guide







The Gippsland Primary Care Partnerships have created the Gippsland Guide to becoming a Health Literate Organisation, please see attached. The Guide has been developed specifically to align with the accreditation standards of Gippsland health services.

This Guide provides tools and resources to support your organisation to become more health literate. Organisational health literacy will result in improved health outcomes for your clients.

To view the guide please click here.


Health Literacy is the degree to which a person has the capacity to obtain, communicate, process, and understand health information and services to make appropriate health decisions.

“Health Literacy is more than being able to read pamphlets and successfully make appointments. By improving people’s access to health information and their capacity to use it effectively, health literacy is critical to empowerment.” – World Health Organisation

Health Literacy has a direct impact on a person’s health outcomes and the safety and quality of the care they receive.

More than 50% of Australians have low health literacy. This means more than half of consumers who access health organisations are unsure of the information provided to them and the services available to assist them to make informed decisions about their health.

A Health Literate Organisation is an organisation that is easy for people to access, navigate, understand and use information and services to promote and maintain good health.

The infrastructure, policies, processes, materials, people and relationships that make up the health system have an impact on the way in which people are able to access, understand, evaluate and apply health-related information and services.

Meeting the health literacy needs of individuals who access healthcare services can benefit the organisation, the community, and the individual by:

  • Reducing the risk of harm to consumers, whether it is preventing a faster progression of a condition, a medication error or a poorer health outcome.
  • Reducing the use of health services and therefore lower healthcare costs.
  • Reducing the demand on services through reduced rates of hospitalisation and use of emergency departments, shorter periods of treatment and less frequent readmissions.
  • Reducing the use of complex treatments due to individuals not being at a point of emergency or urgency when entering the health system.

This is a good pictorial representation of a health literate organisation:








Resources from the Health Literacy Forum (15th May 2012)

PCP Health literacy forum_presentation

PCP Health literacy forum_presentation Informed Consent

AMA Health Literacy Video


Resources from Health Literacy 2 Day Short Course (Tuesday 5 June and Tuesday 3 July 2012)

Module 1

Introduction to Health Literacy – Powerpoint presentation

Health Literacy Definitions

ABS Health Literacy Fact Sheet

Module 2

Tools for measuring Health Literacy – Powerpoint presentation

Health Literacy Screening Tools

Ice-cream label

Ice-cream container resource

Module 3

Tools for readability – Powerpoint presentation

Readability – Helen Osbourne


Plain Language Activity 1

Plain Language Activity 2

Module 3b

A Guide to Creating and Evaluating Patient Material

Module 4

Approaches for good practice – Powerpoint presentation

Ask Me 3 – Good questions for your good health

Teach Back Resource

Module 5

Health Literate organisations – Powerpoint presentation

Rima Rudd Health Literacy environment activity packet

Teach Back Method

Module 6

Challenges and solutions for organisations in becoming ‘health literate’– Powerpoint presentation

Quick Guide to Health Literacy


Course Pre-reading

ABS Fact Sheet

Don Nutbeam – Health Literacy as a public health goal


Resources from Consumer Led Health Literacy Workshop – 29th October 2012

Health Literacy: Health Care Consumers Association ACT – Powerpoint Presentation


Making Information Accessible Workshop – 10th December 2012

Easy English Writing Style Guide

The A – Z of Alternative Words

How to Write Plain English


PCP Health Literacy Project: Outcomes and Future Directions Forum – 12th February 2013


Angela Greenall – Health Promotion Officer, West Gippsland Healthcare Group:

Improving Health Literacy at WGHG – PowerPoint presentation given at Forum

Improving Health Literacy at WGHG – notes on PDSA project

How improving health literacy can make a difference at WGHG – PowerPoint presentation given to WGHG staff

Tara Smark, Project Manager, Physical Health Screening, Gippsland, Mental Illness Fellowship Victoria:

Physical Health Screening for People with a Mental Illness: Community Engagement Process – PowerPoint presentation

Physical Health Screening of People with a Mental Illness in Gippsland – project notes

Steve Hampton, Community Mental Health Practitioner, Personal Helpers & Mentors Program, MIND Australia:

PDSA Project Report

Service letter produced by MIND Project Team plus its readability scores

Service letter produced by MIND Head Office plus its readability scores

Tom Anderson, Cassie Chapman & Lauren Hickey, Latrobe Community Health Service:

Health Literacy PDSA Project 2012-2013 – PowerPoint presentation

Health Literacy PDSA Project 2012-2013 – project overview


Other Health Literacy Resources

A Practical Guide to Informed Consent

Attributes of a Health Literate Organisation

Synopsis of Health Literacy provided by Dr Nikos Thomacos

Health Literacy and Public Health

Assessment and measurement of Health Literacy

Rima Rudd presentation – Health Literacy and Policy

Health Literacy Universal Precautions Toolkit – Agency for Healthcare Research and Quality

First Impressions & Walking Interview: Eliminating Barriers – Increasing Access

Clear Written Communications – The Easy English Style Guide

Scope Fact Sheet 1 – What is Easy English?

Scope Fact Sheet 2 – Who is Easy English for?

Survey Example

Consent Form Example

AGM agenda Easy English