Health Literacy

Health Literacy

Health Literacy is the degree to which a person has the capacity to obtain, communicate, process, and understand health information and services to make appropriate health decisions [1].

Health Literacy is important as it shapes peoples long-term health outcomes and the safety and quality of the care they receive [2].

The infrastructure, policies, processes, materials, people and relationships that make up the health system have an impact on the way in which people are able to access, understand, evaluate and apply health-related information and services [2].


Gippsland Guide to becoming a Health Literate Organisation

Gippsland Guide








The Gippsland Primary Care Partnerships have created the Gippsland Guide to becoming a Health Literate Organisation, please see attached. The Guide has been developed specifically to align with the accreditation standards of Gippsland health services.

This Guide provides tools and resources to support your organisation to become more health literate. Organisational health literacy will result in improved health outcomes for your clients.

To view the guide please click here.


Launch Video – Gippsland Guide to becoming a Health Literate Organisation

video pic





To learn more about the Guide please watch this short video.


How the PCP can support your organisation

The Primary Care Partnerships role is to work with champions within member organisations to help them to drive activities to improve Organisational Health Literacy within their workplace.

This work includes the following steps:

  • Identify agency champions
  • Support agencies to measure current organisational practice using the self-assessment checklist in the guide
  • From the results of the self – assessment checklist the PCP will support agencies to create a 1 year quality improvement action plan
  • Mentor agency champions to help them implement the action plan within their workplace
  • After 12 months of implementation, work with agency champions to use the self-assessment to measure the progress improvements that have occurred in the past year
  • Create a new 1 year action plan and the improvement cycle starts again

For more information about becoming a health literate organisation please contact Liz Meggetto on

5127 9147 or



  1. U.S. Department of Health Human Services, Healthy People 2010. Washington, DC: US Government Printing Office. Originally developed for Ratzan SC, Parker RM. 2000. Introduction, in National Library of Medicine Current Bibliographies in Medicine: Health Literacy. Selden CR, Zorn M, Ratzan SC, Parker RM, Editors. NLM Pub. No. CBM. 2000.
  2. Australian Commission on Safety and Quality in Health Care, National Statement on Health Literacy: Taking actions to improve safety and quality.


To learn more about becoming a Health Literate Organisation please go to

To access health literate resources for clients please go to